DO NOT FORGET TO REGISTER THE WARRANTY
Every product that comes out of our company is created to be comfortable over time and if well maintained it constitutes a long-lasting life partner.
Aware of offering products with a high quality content, we guarantee all the duvets, quilts and accessories of our manufacture marked with the SILVER and GOLD labels for 5 years, while for products marked with the PLATINUM label we extend the guarantee to 10 years.
The warranty exclusively covers obvious and objective manufacturing defects deriving from materials and packaging and is valid from the time of purchase in combination with the receipt and the online registration of the product on the website www.minardicollezioni.it, which must take place by first year from the date of purchase shown on the receipt.
What is included in the warranty?
Aware of offering products with a high quality content, we guarantee all the duvets, pillows, quilts and accessories of our manufacture that are labeled SILVER and GOLD for 5 years, while for the products marked with the PLATINUM label we extend the guarantee to 10 years.
The warranty covers only the obvious and objective manufacturing defects deriving from the materials and packaging and is valid from the moment of purchase together with the receipt and the on-line registration of the product on the website www.minardicollezioni.it, which must take place within the first year from the date of purchase shown on the receipt.
What is not included in the warranty?
Defects caused by lack of maintenance, natural wear of the product or improper use are not included.
Consider that using the product for a long period may result in a natural loss of feather/down volume.
Being a completely natural product, on millions of white clusters some may appear slightly darker without this being considered a defect.
In products manufactured with "kassetten" system, the guarantee does not cover the displacement of the padding from one square to another.
The warranty does not cover the sporadic presence of down fibers along the seams as it is to be considered physiological and determined by the normal settling of the internal padding.
The damages caused by the non-observance of the washing and / or drying rules indicated on the care label are also not included.
How to act in case of complaint?
If the product has defects in materials and / or packaging, it will be sufficient to bring the product together with the receipt proving the purchase, upon confirmation of the on-line registration and a description of the defect to the retailer where the purchase has been done.
The retailer will send us the item for a verification of the reported defect and we will proceed to either the repair or replacement.